Kigali hills, soft afternoon light, a balcony with city views.
At this property
Parking
Pet Friendly
Designated Smoking Area
TV
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry
Step Town is a hotel in Kigali, set in the hilly suburbs with wide city views that reach toward the Kigali Genocide Memorial and Kigali International Airport. The setting gives you a quieter base above the city while keeping practical access to some of Kigali’s most significant anchors. It is a straightforward stay for travelers who want the view, the convenience, and a place that feels connected to the city below. Guest rooms are set up for an easy stay, with a fan, telephone, TV with satellite channels, and a private bathroom with a bath or shower. Each room also includes a terrace or patio, so you can step outside and take in the outlook without leaving your room behind. Free WiFi and free private parking are available on site, and some stays also make use of the property’s pet friendly policy and wheelchair accessible features where needed. Onsite, Step Town keeps the pace simple. The restaurant handles meals without making you leave the property, and the terrace is a natural place to pause with a drink and look out over Kigali. Special diet menus and room service can be arranged, which adds flexibility when you want an easier evening. The 24 hour front desk and luggage storage support arrivals and departures, while airport shuttle service is available for an additional charge. The hotel also offers business services, laundry, and EV charging station access, along with barbecue and outdoor cooking facilities, breakfast, a bar, and shared spaces that help the stay run smoothly. From here, you can move between the city and the room with little effort, then come back to views that make the hillside location feel memorable.
Arrivals & Check-in
24-hour front desk, terrace overlooking Kigali, Kigali Genocide Memorial 1.9 mi away
Hotel · Kigali
Arrival
Minimum age for check-in is 18, arrival time requested in advance
Bath products
Private bathrooms , Bath or shower
Design
Panoramic city views, rooms with terrace or patio
Tech
Free Wifi • TV with satellite channels • Telephone
Bedrooms & Baths
Rooms with fans, TV, and terrace or patio
Where you sleep
· 28 Bedrooms
· 6 Bathrooms
Snack bar
Fruit
Restaurant
Special diet meals (on request)
Wine/Champagne
Kids' meals
Bar
Shared kitchen
Accessible parking
Parking garage
Property Amenities
Comforts and facilities at this stay
Internet
Child Friendly
Kitchen
Parking
Pet Friendly
Designated Smoking Area
Guest Reviews
Step Town Reviews
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: The staff were excellent, especially Jean Paul, Emmanuel and Kevine. Very attentive to our needs in the hotel, and providing guidance for our outings. We felt at home, and have adopted Step Town as our home in Kigali.
The hotel itself is a quaint building, with nice balconies for watching the sunrise/sunset, breathtaking views of Kigali. And the meals.... just remembering is making me feel hungry: very good value for money at that.
Negative: As the food is freshly prepared, you need to wait about 30 minutes from when you order. Also, the shortest route to the centre of the CBD which is just about 500m away, involves going through about 200m of dusty road. Alternative routes practically doubled the journey, though they aren't as steep.
Summary: Home away in Kigali
Read More
Wakawakawaka
·
Aug 7, 2026 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Staff were helpful
Negative: Nil
Summary: Okay
Read More
Dr M
·
Jul 16, 2026 07:00:00 AM
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: Very comfortable large beds, overall great place with nice views, extremely kind staff
Negative: Nothing - all amazing 🤩
Summary: Wonderful!
Read More
Joanna
·
Jun 10, 2026 07:00:00 AM
View more reviews
Step Town Reviews
Reviewer Type:
Extended Group
Travel Purpose:
leisure
Positive:
The staff were excellent, especially Jean Paul, Emmanuel and Kevine. Very attentive to our needs in the hotel, and providing guidance for our outings. We felt at home, and have adopted Step Town as our home in Kigali.
The hotel itself is a quaint building, with nice balconies for watching the sunrise/sunset, breathtaking views of Kigali. And the meals.... just remembering is making me feel hungry: very good value for money at that.
Negative:
As the food is freshly prepared, you need to wait about 30 minutes from when you order. Also, the shortest route to the centre of the CBD which is just about 500m away, involves going through about 200m of dusty road. Alternative routes practically doubled the journey, though they aren't as steep.
Summary: Home away in Kigali
Wakawakawaka
·
Aug 7, 2026 07:00:00 AM
Reviewer Type:
Solo Traveller
Travel Purpose:
leisure
Positive:
Staff were helpful
Negative:
Nil
Summary: Okay
Dr M
·
Jul 16, 2026 07:00:00 AM
Reviewer Type:
Extended Group
Travel Purpose:
leisure
Positive:
Very comfortable large beds, overall great place with nice views, extremely kind staff
Negative:
Nothing - all amazing 🤩
Summary: Wonderful!
Joanna
·
Jun 10, 2026 07:00:00 AM
Reviewer Type:
Couple
Travel Purpose:
leisure
Positive:
We had a wonderful stay at Step Town Hotel. The staff were friendly and attentive, the room was spacious and very clean, the water temperature and pressure was excellent, the wifi was easy to connect to and fast, and the food in the restaurant was delicious. The hotel is perched on a hillside with beautiful views of the city.
Summary: Wonderful stay at a friendly and clean hotel
Kelly
·
Jun 2, 2026 07:00:00 AM
Reviewer Type:
Solo Traveller
Travel Purpose:
business
Positive:
Lovely view, great food, exceptional service.
Negative:
Approach road was a bit rough, slightly out of the way.
Summary: Excellent value and service.
C
·
May 27, 2026 07:00:00 AM
Reviewer Type:
Solo Traveller
Travel Purpose:
leisure
Positive:
Great staff and not far from centre. Even got my breakfast at 11 am
Negative:
Nothing
Summary: Great place
Kilpatrick
·
Nov 3, 2025 08:00:00 AM
Reviewer Type:
Solo Traveller
Travel Purpose:
leisure
Positive:
The breakfast's were fine and the staff was excellent.
They went out of their way to accommodate you in any way they could. I will definitely return to this hotel and recommend it to friends.
Negative:
There was nothing not to like.
Summary: I will always use this hotel. It's quaint, very clean, comfortable and located near everything.
Perry
·
Nov 1, 2025 07:00:00 AM
Reviewer Type:
Couple
Travel Purpose:
leisure
Negative:
The room was extremely small - too small for two people really.
Chris
·
Nov 1, 2025 07:00:00 AM
Reviewer Type:
Couple
Travel Purpose:
leisure
Positive:
Staff very nice and helpfull, near the center (walking distance), good breakfast. Hotel according to the price.
Negative:
The shower was a little unconfortable, because the bathroom itself is the shower.
Summary: Very nice hotel, near the center, clean and nice staff.
Maria
·
Aug 26, 2025 07:00:00 AM
Reviewer Type:
Couple
Travel Purpose:
leisure
Positive:
Step Town Hotel is an excellent place to stay — clean, comfortable, and welcoming. The atmosphere is peaceful, and the staff are incredibly friendly and helpful, making you feel right at home. Highly recommended for a pleasant stay.
Negative:
The only downsides for me were the location and the breakfast, which could be improved. Overall, still a pleasant experience.
Yvan
·
Aug 10, 2025 07:00:00 AM
Good to know · before you book.
Check-in
The minimum age for check-in is 18
Cancellation Policy
Free cancellation
Pet Policy
Pets are allowed upon request and free.
Stay length
1 Night minimum.
Other Policy
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.
Booking
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FAQs
Frequently asked questions
01 / 05
Is parking available at Step Town?
Yes, free private parking is available on site. The property also lists parking garage, accessible parking, and an electric vehicle charging station.
02 / 05
Are pets allowed at Step Town?
Yes, pets are allowed upon request and free. The property also provides pet bowls.
03 / 05
Does Step Town offer airport transportation?
Yes, airport shuttle service is available, and airport pickup and drop-off are listed. The shuttle has an additional charge.
04 / 05
Is Step Town wheelchair accessible?
Yes, the property is wheelchair accessible. It also lists facilities for disabled guests.
05 / 05
Does Step Town have food and drink options on site?
Yes, there is a restaurant on site, along with a bar and snack bar. Room service and special diet meals on request are also available.
Yes, free private parking is available on site. The property also lists parking garage, accessible parking, and an electric vehicle charging station.
Yes, pets are allowed upon request and free. The property also provides pet bowls.
Yes, airport shuttle service is available, and airport pickup and drop-off are listed. The shuttle has an additional charge.
Yes, the property is wheelchair accessible. It also lists facilities for disabled guests.
Yes, there is a restaurant on site, along with a bar and snack bar. Room service and special diet meals on request are also available.
Neighborhoods of Kigali
Every few blocks, a different Kigali.
From historic streets to leafy waterfront, each neighborhood offers its own way to spend a day in the city.